Who can use this feature?
Available on all plans
Alerts tie everything together- your insights, locations, and groups. All of these workflows help create an alert that gets sent to you and your teams in the form of a notification. Alerts are the valuable tail-end of the process; they provide the recipient with awareness of what is happening as well as what action to take.
Alerts & Groups
Alerts can be customized so that only the relevant parties are notified when needed. By setting up different alerts for your teams, information is properly communicated to the right people, and the transfer of knowledge is being streamlined. You can also be sure that no extreme insight goes unnoticed, and that all teams are equipped to deal with weather-related issues that may arise in their service area. This is important, because before, during, and after the insight is triggered, you may need to communicate different actions that your teams need to take.
To be able to notify teams, use the groups feature to communicate in a streamlined manner. You should set up your group prior to creating the alert. If not created, you cannot assign the group to the alert. You can go back and edit the alert to later be assigned to the group. Check out these tutorials to begin creating and managing your groups:
Alerts are set up to notify you about triggered insights. You can set up alerts so that you are notified in advance of the upcoming weather event/insight you are monitoring, and you can get alerted when the weather event ends. Equally important, you can enable alerts for severe weather hazards, as reported by the National Weather Service. Check out these tutorials to begin creating and managing your alerts:
Alert Log & Acknowledgment
To ensure your teams are getting alerts, they can confirm they received the alert by clicking “acknowledge” on the device they viewed the notification. You can also comment to indicate what action they took or that this has been taken care of.
A history of alert acknowledgments, as well as a report list of alerts sent, are captured in the Alerts Log. This visibility might help you understand if and when a security protocol is missed. Check out these tutorials to begin managing your alert acknowledgements: